Transportation Assistance

SCAT Reservation Line: 336-333-6589

SCAT is the Greensboro Transit Authority's shared-ride transportation service for eligible riders who have a disability that prevents them from riding the fixed route bus.

There are three types of certification granted to eligible SCAT clients: full, conditional, and temporary certification. Full certification is granted to those who are unable to use the fixed route bus system. Conditional certification is granted to those who are able to use the fixed route bus system, but their disability prohibits 100 percent travel on the bus due to possible barriers for safe travel to or from the bus stop. Temporary certification is granted when a person has a disability that prevents the use of the fixed route bus during the length of their short-term disability.

A client may be eligible for door-to-door or curb-to-curb service once the application and site assessment review are completed. For more in-depth information on using SCAT, please download a SCAT Service Brochure in English or en Español. You can also download our SCAT Ride Guide or contact us to receive a print copies of any of these documents.

Door-to-Door Determination
With door-to-door service, the driver comes to the door to inform the client that he or she is there to pick the client up. The driver can only wait five minutes for the client to come to the door. If the client does not come to the door, the driver is required to leave and the client is considered a "no-show." The driver will leave a door hanger notice to mark the visit.

Curb-to-Curb Determination
With curb-to-curb services, the van comes to the curb of the pick-up location. The driver can only wait five minutes for the client to come out. If the client does not come out to board the van, the driver is required to leave and the client would be considered a "no-show." The driver will leave a door hanger notice to mark the visit.

SCAT Application Requests
To request an application for the SCAT service, please click below to download pdf's or call 336-373-2634. PART A and PART B must be received for consideration.

If I am approved, what will I receive?
Each certified client will receive the following information:

Eligibility determination letter (Curb-to-Curb or Door-to-Door) with certification expiration date
SCAT Photo ID Card (by appointment only)
No-Show Policy
Cancelation Policy
Current Fare Structure Guidelines
SCAT Facts (information regarding the service policies and procedures)
Appeals Process information

Other Important Information About the SCAT Program:

Service Area and Hours of Operation
The service area for SCAT is the city limits of Greensboro. The hours of operation are:
Monday-Friday, 5:15 am to 11:30 pm
Saturday, 6 am to 10 pm
Sunday, 6 am to 6 pm

*SCAT does not operate on Thanksgiving, Christmas Day or New Year's Day. "Limited transportation to and/or from life-sustaining medical appointments (Example: Dialysis appointment) is available on Thanksgiving Day upon prior request from medical facility staff, and approval by the Public Transportation Division Manager.

Reservations Process
Reservations must be made by 5 pm one day in advance or a client may schedule a trip from one to seven days prior to the desired travel date. For a reservation, call 336-333-6589.

In addition, reservations may also be made online using our user-friendly site.

Pick-Up Time
Since SCAT is a “shared-ride” service, you will be given a ready time of 30 minutes within your requested pick-up time. During this 30-minute pick-up window, the operator may be picking up or dropping off other passengers along the way. If you have an appointment or a specific time to reach or leave your destination, please let the reservationist know this when you make your reservation so the van can get you there on time. Also, when the van arrives to pick you up during the 30-minute window, please be ready. The operator will wait up to five minutes before leaving.

Service Animal Policy
Service animals are welcome on SCAT and GTA transit services. For the comfort and safety of our passengers and operators, please review the policy.

Cancellation Policy
You may cancel a trip by calling 336-333-6589 between 8 am and 5 pm, at least one hour in advance. After 5 pm, you may leave a message on the voice mail system to cancel a trip for the next day.

Late Cancellation / No-Show Policy for Standing Order Trips
If the van arrives within your pickup window and you do not make your scheduled trip, or you cancel a trip late (less than one hour before your scheduled pick up time), you will be considered a “no-show.” If, however, circumstances are beyond your control, such as you are sick and unable to travel, or you experience an unreasonable delay on the phone trying to cancel your trip, you will not be assessed a “no-show.”

Clients who show a pattern of repeated missed trips will be issued a warning letter in 30-day increments. After which time, the rider may ultimately risk being removed from standing order status. For a complete copy of the Late Cancellation / No-Show policy, please call 336-373-2634 or refer to the SCAT Ride Guide..

Children / Personal Care Attendant Guidelines
Children five years old and younger ride for free on all GTA services, including SCAT. Children functioning in the capacity of a Personal Care Attendant also ride for free. A family member is regarded as a companion -- not a personal care attendant -- unless the family member is acting in the capacity of a personal care attendant. Companions are asked to pay the required fare. When making a reservation, let the reservationist know you will be traveling with either a personal care attendant or a companion to make sure space is available.

Customer Service
SCAT's customer service representative is available Monday through Friday from 8 am to 5 pm to address concerns regarding the SCAT service. You may call 336-373-2732.

SCAT Fares
Cash Fare ~ $1.50
10 Ride Punch Card ~ $14 (Individual Purchase 1 Card)
40 Ride Punch Card ~ $48 (Bulk Purchase 4 Cards)

*All fares for SCAT must be paid in the form of cash or check. Credit and debit cards are not accepted.